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Unread 11-30-2013, 11:23 AM   #1
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Default is it right for my auto shop to charge me for something they broke?

I have a 1998 Toyota Camry and took my car in yesterday to get the caliper fixed/clean because it was sticking. Now, i know absolutely nothing about cars but from my understanding in the process of cleaning the caliper up the mechanic broke a part of the brackett used to hold the caliper (???) from drilling into it because it was so rusty. My car is still in the shop since they have to order a new brackett, which won't come in until Monday. They're charging me for the part and labor which comes to about $120. OK, now I understand fine my car is a little older, and I'll pay for the brackett but I'm wondering about the labor cost. Should they charge me for the labor since it was them who broke it?

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Unread 11-30-2013, 01:32 PM   #2
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So they tried to recover the brake caliper that likely should have been outright replaced and they failed. Sounds like they were trying to do you a favor and save you some money.

This kind of thing happens often on older high mileage vehicles and rusty vehicles.

I try to remove an old hard rubber hose from a plastic fitting that has be exposed to high heat for a decade or more, and the plastic fitting breaks, who's fault is it?

I replace a broken brake line and try to open the bleeder screw to bleed the brakes, and the bleeder screw is rusted, and it breaks, whose fault is it?

This happens, rust, heat and age take its toll. It sounds reasonable to me.
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Unread 12-01-2013, 02:02 PM   #3
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Things happen - I understand where you're coming from but there is likely absolutely nothing they did wrong. Worn out parts break.
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Unread 12-03-2013, 09:26 AM   #4
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It may sound unreasonable, but if it's an old part, it was likely to break and need replacing sooner or later anyway. Sounds like they were just doing their job, as other people before have said, old parts break, it happens, just one of those things unfortunately

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